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    Returns Policy

    Legal Right of Withdrawal

    Right of Withdrawal

    The customer has the right to withdraw from the Contract within 14 calendar days without reason. The withdrawal period expires after the lapse of 14 calendar days from the day on which he or a third party designated by him, other than the carrier, acquired physical possession or control of the products, or in the case of an order with more products after the lapse of 14 calendar days from the day the customer or a third party designated by him, other than the carrier, acquired physical possession or control of the last product. To exercise the right of withdrawal, he can either inform the Company by post at the address mentioned in the above condition 1, or by calling 210 9319346, of his decision to withdraw from this Agreement in an explicit manner (e.g., by mailing a letter). The declaration of withdrawal is made in writing or electronically with a simple letter in which the details of the document (number, date, name), the description of the product(s) for which the withdrawal is being exercised, as well as information communication of the withdrawing party. To withdraw on time, it is sufficient to send his communication regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.

    Effects of Withdrawal

    In the event that the customer withdraws from this Agreement, the Company shall return without delay and in any event within 14 days of the day on which it was notified of the withdrawal, subject to the additional terms herein, all payments received from it, including the delivery costs (except for any additional delivery costs to the original place of delivery that arise in the event that he has chosen another delivery method that is less expensive than the one offered by the Company). The refund will be made using the same payment method you used for the original transaction. Subject to the above, the Company may however withhold the return either until it receives all the products back or until it receives evidence that the customer has returned the products, whichever occurs first. He can return and deliver the products “hand to hand” to the Company’s store, without culpable delay and in any case no later than 14 days from the day the customer informed the Company of his withdrawal from this Agreement. It is considered that he has done this on time if he has sent the products before the 14-day deadline has passed. He will be charged with the direct costs of returning the products, except only in the case that he delivers them “hand to hand” to the Company’s store or delivers them to the courier company (Courier) designated by the Company. The customer is responsible for any reduction in the value of the products as a result of such treatment that alters their nature, characteristics and functionality.

    The customer cannot withdraw from the Contract without compensation when the subject of the contract is products adapted after special manufacturing or processing to the needs of the customer.

    The customer’s right to withdraw from the Contract only applies to products that are returned in exactly the same condition that they were received. No refund will be made by the Company if the product has been used after opening, if the product is not in the same condition as delivered or if it has been damaged. Therefore, the customer must take care of the products while they are in their possession and return the products using or including their original packaging, instructions and any other documents that may accompany the products. In any case, the customer must return the products together with the receipt/invoice received upon delivery. After the Company has examined the returned product in detail, it informs the customer whether it is entitled to a refund including shipping costs within the legal deadline and provided that all goods comprising the package are also returned.

    Returns of Defective Products

    In the event that the customer finds that the product he ordered does not comply, at the time of delivery, with the terms of the Contract, he must immediately contact the Company by e-mail, describing in detail the product and its defect, or by calling 210 9319346 and he will be given instructions on further actions.

    He can return the product to the Company’s stores or deliver it to the courier that the Company will send. You must return the product together with the return slip.

    The Company will carefully examine the returned product and inform the customer via e-mail or telephone within a reasonable time if they are entitled to a refund or replacement (if any). The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the day the customer is confirmed by the Company that he is entitled to a refund or replacement of the defective product. In the case of defective products, the amount paid is refunded in full, including shipping costs and any other reasonable costs that the customer may have incurred in returning the product. The refund of the customer’s money is made using the same method as the payment made during the purchase. The legal rights of the customer in accordance with the applicable legislation are not affected.


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